Refund & Returns Policy

Last updated: 08.08.2026

At Maison Star, we want you to love your purchase. If you are not completely satisfied, we accept returns under the conditions below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The scarf must be unworn, unwashed, and free from damage or marks
• The original packaging should be included where possible
• Proof of purchase must be provided

Return Process

To request a return, please contact us at hello@maisonstar.com with:

• Your order number
• Reason for return
• Photos of the item (if requested)

Once your return request is approved, we will provide instructions for sending your item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received was faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that returned items will arrive safely.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method. Please allow time for your bank or payment provider to complete the transaction.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can assist you.

Contact Us

For return enquiries, please contact:

Maison Star
Email: hello@maisonstar.com.au